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Front Page > Archived Education > Hotel and Restaurant Business (R-HB) > 2006 > Year 2 > Communication and Interaction Skills (Finnish) (RBP0322)

Communication and Interaction Skills (Finnish)

Structure Type: Study unit
Code: RBP0322
Type: Compulsory / Basic Studies
Curriculum: R-HB 2006
Level: Bachelor of Hospitality Management
Year of Study: 2 (2007-2008)
Credits: 1 cr
Responsible Teacher: Liedes, Pia
Language of Instruction: Finnish

Courses During the Academic Year 2007-2008

Impl.Study TimeTeacher(s)LanguageEnrolment
12007-10-29 – 2008-03-07Pia LiedesFinnish2007-10-08 – 2007-11-02

Learning Outcomes

The student will learn means of argumentative communication needed in working life both written and oral. Public presentations will be practised and improved by observing oneself and others.

Student's Workload

Total work load 27 h.
- scheduled 13 h.
- autonomous 14 h.

Prerequisites / Recommended Optional Courses

Informative Communication.

Contents

Persuasive communication, factors of a successful presentation, non-verbal communication.

Recommended or Required Reading and Other Learning Resources/Tools

Alajärvi ym. 2002. Työelämän viestintä. WSOY. Porvoo.
Other material recommended by the teacher.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Interactive lectures 8 h, presentations and observation 5 h, independent studies, assignments 14 h.

Assessment Criteria

1=Is able to name persuasive communication and interact in working life situations.
3=Is able to analyze and utilize persuasive communication and interact appropriately in working life situations.
5=Is able to analyze and utilize versatile persuasive communication and interact appropriately and efficiently in working life situations.

Assessment Methods

Suoritetut tehtävät. Numeerinen (0-5).


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