Travel Agency Services and Booking Systems

Structure Type:	Study unit
Code:	RBA0302
Type:	Compulsory / Basic Studies
Curriculum:	R-HB 2006
Level:	Bachelor of Hospitality Management
Year of Study:	1 (2006-2007)
Credits:	3 cr
Responsible Teacher:	Kuivila, Raimo
Language of Instruction:	English

Courses During the Academic Year 2006-2007

Impl.	Study Time	Teacher(s)	Language	Enrolment
2	2007-01-08 – 2007-05-04	Jukka Strang	English	2006-12-11 – 2007-01-14

Learning Outcomes

The student knows the importance of travel agencies as a distribution channel for tourism products and gets familiar with booking systems used in travel agencies.

Student's Workload

Total work load: 81
-of which scheduled studies 40
-Of which autonomous / independent studies 41
- Learning assignments, preparation for exam

Prerequisites / Recommended Optional Courses

Structure of travel agency services as a business. Basics of Amadeus Pro Tempo. Timetables from various sources.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Conceptualization of a general view, interactive questioning, interactive lectures, exercises, computer-based learning.

Assessment Criteria

Grade 5

The student is able to evaluate, categorize, explain and argument characteristics and concepts related to Travel Agency services. The student is able to comprehensively utilize reservations systems to create new solutions according to customer needs.

Grade 3

The student is able to apply the main characteristics and concepts within Travel Agency services in the right situation and is also able to apply customer-orientation into use the of reservation systems.

Grade 1

Recognizes the main characteristics and concepts within Travel Agency services and is able to use basic functions of reservation systems.

Assessment Methods

Numeric scale is used (0-5).
Active participation, individual practice and examination.

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