Service Management
| Structure Type: | Study unit |
|---|---|
| Code: | TLP0701 |
| Curriculum: | LT 2020 |
| Level: | Bachelor of Business Administration |
| Year of Study: | 1 (2020-2021) |
| Semester: | Spring |
| Credits: | 3 cr |
| Responsible Teacher: | Skjäl, Heidi |
| Language of Instruction: | Finnish |
Courses During the Academic Year 2020-2021
| Impl. | Group(s) | Study Time | Teacher(s) | Language | Enrolment |
|---|---|---|---|---|---|
| 3001 | LT2020-1A, LT2020-1B | 2021-01-04 – 2021-05-30 | Heidi Skjäl | Finnish | 2020-08-17 – 2021-01-10 |
| 3002 | LT2020-1C, LT2020-1D | 2021-01-04 – 2021-05-30 | Heidi Skjäl | Finnish | 2020-08-17 – 2021-01-10 |
Still need to take the course? See the courses during the academic year 2023-2024.
Learning Outcomes
The student knows the meaning of a service, knows different types of services and also understands the significance of service as a competitive advantage.
Student's Workload
Total 81h. Classroom, projects and groupwork: 27h. Individual work 54h.
The assesment of student's own learning 1 h is included in contact lessons.
Prerequisites / Recommended Optional Courses
Basics of Marketing
Contents
Getting to know different types of services, how to assess services, reporting and service design.
Regional Impact
The course reflects on companies in the area.
Recommended or Required Reading and Other Learning Resources/Tools
-Tuulaniemi, Juha. Service Design. Talentum, 2011. Hämeenlinna : Kariston kirjapaino
-Other material handed out by the lecturer
Mode of Delivery / Planned Learning Activities and Teaching Methods
Lectures, workshops, group assignments.
Assessment Criteria
Excellent 5 The student is able to assess different services and their impact on the success of the organisation in a critical way. Here he is able to analytically take the theories into account.
Good 3 The student is able to classify different services and he/she is also able to evaluate their impact on the business.
Satisfactory 1 The student is able to identify different services and he/she is also able evaluate to their impact on the business.
Assessment Methods
A numeric scale (0-5) is used. The grade will be given based upon assignments, workshops and group work.